Privacy Policy

This Privacy Policy explains how Ustaad (“we”, “us”) collects, uses and protects your information when you use joinustaad.com and our services. We are committed to handling your data responsibly.

1. Information we collect

• Details you give us: your name and contact details (WhatsApp number or email) when you take our quiz or enrol.
• Quiz responses: the answers you select, so we can personalise your recommended plan.
• Payment information: handled directly by our payment partners (e.g. PayFast, JazzCash, your bank). We receive confirmation of payment but do not store your full card or bank details.
• Usage data: basic technical information such as browser type and pages visited, used to improve the site.

2. How we use your information

• To provide the Service, activate your access and give support.
• To personalise your learning plan based on your quiz answers.
• To contact you about your enrolment, payment and account (for example, via WhatsApp or email).
• To improve our courses and website.

3. Sharing your information

We do not sell your personal data. We share it only with trusted service providers who help us run the Service — for example payment gateways (such as PayFast), messaging (WhatsApp) and website/analytics tools — and only to the extent needed to provide the Service, or where required by law.

4. Cookies & analytics

We may use cookies and privacy-friendly analytics to understand how the site is used and to keep it working properly. You can control cookies through your browser settings.

5. Data retention

We keep your information only as long as necessary to provide the Service, meet legal or accounting requirements, and resolve disputes. You may ask us to delete your data at any time.

6. Your rights

You may request access to, correction of, or deletion of your personal data by contacting us at support@joinustaad.com.

7. Security

We take reasonable technical and organisational measures to protect your information. No method of transmission over the internet is 100% secure, but we work to safeguard your data.

8. Children

The Service is not directed at children under 16. We do not knowingly collect data from children under 16 without parental consent.

9. Changes

We may update this Policy from time to time. The current version, with its effective date, is always available on this page.

10. Contact

For any privacy questions, email support@joinustaad.com or write to us at the address on our Contact page.